Reference

Open your sm28 privacy choices

Your account profile, wallet records, game history, cookie choices and device signals are covered here, so you can see what we collect before you open an account and…

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sm28 Open your sm28 privacy choices
CONTACT PATHS

Check privacy contact paths

Privacy queries should not sit in public channels. Use the routes below when you want to access records, correct details, ask about cookies or question how a payment trace is stored.

Email route Write to [email protected] from your registered email ID with your mobile number’s last four digits. We use that match to locate your account and reply without exposing records in open chat.
Account chat Use live chat after login for cookie settings, correction requests or payment record queries. Our team may move sensitive matters to email when attachments or identity checks are needed.
Written request If you prefer a written trail, send your request through the contact form at sm28.net with Privacy Policy in the subject. Keep screenshots masked, especially UPI IDs and wallet handles.
CONTROL ROOM

Browse our privacy controls

Our privacy work happens inside the account flow, the wallet and the lobby, not as a separate promise.

Data collection

We collect only the records needed to run your account, confirm payments, manage security checks and respond to your privacy…

Cookie choices

Cookies help keep you signed in, remember language settings and measure page errors.

Account security

Login attempts, device changes and unusual wallet activity create security signals.

Retention periods

We keep account and payment records for as long as needed for legal duties, dispute handling, fraud checks and account…

Sharing boundaries

We share data only with payment processors, verification partners, hosting providers, support tools and authorities when required by law.

Change requests

You can ask us to correct profile details, update contact data or erase eligible records.

Discover privacy answers before joining

Before you join, you should know what happens to your data and which choices remain with you. These answers cover account records, payment traces, cookies, access requests and sharing limits. If your situation involves a specific UPI reference, Paytm wallet entry or device change, contact us with masked proof so we can check it safely.

We collect your name, mobile number, email ID, login records, device signals, payment references and activity linked to the lobby. Extra checks may be needed when payments, security alerts or legal duties require confirmation.

Payment records help us match UPI, Paytm, PhonePe and Google Pay entries to your wallet, resolve disputes and meet legal duties. We store references, timestamps and status data, not your full banking credentials.

Cookies keep your session active, remember preferences and help us find page errors. You can clear them in your browser settings, but sign-in checks and some account safeguards may repeat afterward.

Yes. Send the corrected detail through [email protected] or account chat after login. We may ask for identity proof before changing mobile numbers, email IDs, payment handles or other sensitive account records.

You can request a copy of eligible account records. We first confirm the request belongs to you, then provide data we can lawfully share, excluding security secrets and records tied to another person.

Retention depends on the record type. Profile details stay while the account is active, while payment, dispute, fraud and legal records may remain longer. When no need remains, we erase or anonymise them.

Payment processors, verification partners, hosting vendors and support tools may receive limited data needed for their task. Authorities may receive records when law requires it. We do not sell your personal data.

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